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Stylish Sunglasses Showcase

Refund Policy 

 

Refund & Return Policy for Shadezs Couture

Effective Date: 04/15/2026

At Shadezs Couture, we want you to love your purchase. If you are not completely satisfied, we’re here to help with a simple and transparent return process.

1. Return Eligibility

To be eligible for a return, items must:

  • Be returned within [7–14 days] of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging and tags (if applicable)

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are final sale and cannot be returned or refunded:

  • Worn or used items

  • Beauty products (e.g., lashes, hair products, cosmetics) that have been opened

  • Clearance or sale items

  • Gift cards

3. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • If approved, your refund will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear

Note: Original shipping fees are non-refundable.

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged upon arrival

  • Incorrect item received

If you need an exchange, contact us within 48 hours of delivery at:
[Insert Email Address]

5. Damaged or Incorrect Orders

If your item arrives damaged or incorrect:

  • Email us within 48 hours of delivery

  • Include your order number and clear photos of the issue

We will resolve the issue quickly with a replacement or refund.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • Shadezs Couture is not responsible for lost or stolen return packages

7. Order Cancellations

Orders may only be canceled within [12–24 hours] of purchase.
After this window, orders are processed and cannot be canceled.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. Contact us at [Insert Email Address]

9. Contact Us

For any return or refund inquiries, please contact:

Shadezs Couture
Email: sonyaparker@shadezscouture.com

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